Refund & Cancellation Policy

1. No refunds for change of mind

We do not refund single reports, chat-message packs or subscription payments because you changed your mind, did not use your allowance, disagree with a reading, or entered incorrect birth details. Please check your birth date, time and place before you pay — readings are only as accurate as those details.

2. When we will refund you

• Charged twice for the same purchase.
• Charged but nothing delivered — for example, a report that failed to generate and that we could not regenerate within 48 hours, or credits that never reached your account.
• Charged after cancelling — a subscription renewal taken after you cancelled in time.

Write to contact@astraved.in within 7 days of the charge, from your account email, with the Razorpay payment ID from your receipt. Approved refunds go back to the original payment method within 5–7 working days; your bank may take a little longer to show it.

3. If a report feels generic or looks wrong: one free rewrite

If your report feels generic, or doesn’t reflect your chart, you can ask for a free rewrite from your dashboard within 7 days of it being delivered. Tell us which part and why.

• It is a request, not an automatic regeneration. We read every request and approve it where the report doesn’t reflect your chart; we’ll email you either way.
• One rewrite per report. A rewritten report can’t be rewritten again.
• Your original report stays in your account, and your note is used to make the new one more specific to your chart.
• This is a fix, not a refund. If a report is incomplete or won’t open, write to contact@astraved.in and we’ll sort it out.

4. Cancelling a subscription

• You can cancel the Entry or Full plan yourself, any time, on the Subscription page in your account: one click, then a confirmation. If that ever doesn’t work, email contact@astraved.in from your account email and we’ll cancel it for you.
• You can also cancel the payment mandate directly in your UPI app, card settings or bank’s mandate management.
• To avoid the next charge, cancel at least 24 hours before your renewal date.
• After cancelling, you keep full access until the end of the month you have already paid for. We do not refund partial months.
• Unused monthly allowances end with the billing month. Purchased chat credits stay in your account.

5. Cancelling a one-time purchase

Single reports start generating as soon as payment is confirmed, so they cannot be cancelled once paid for.

6. Payment disputes

If something has gone wrong with a payment, please email us before raising a dispute with your bank — it is almost always faster. See also our Terms of Service.

Contact

AstraVed, India. Email contact@astraved.in.